COMPETITIVE PRIORITIES AND CAPABILITIES

1.)       Quality: (time can be suffered to have best quality)

   “Time and cost will be sacrificed in order to accomplish a clean car.”

   To ensure that consumer get affordable services at Spotless car wash, and the service is worth than they paid.

2.)       Time: (brake repair has to wait on busy days, therefore flexibility is after time)

   “We give our workers red bulls on busy days, because time is literally money for us.”

   Spotless car wash is a big car wash place, also they have enough employees to make sure that consumers can get the fastest and most quality service is the shortest.

3.)       Flexibility

   “If a customer changes their wash package mid wash, we can adjust to meet that request.”

   Spotless car wash has 5 car wash packages: basic service, full service, silver, gold plus, platinum plus.  However, if customers want to change the package during the service, Spotless car wash can adjust the order in a short time to satisfy their customers.

4.)       Cost

   “We just raise our prices when any of our costs go up.  Usually once per year.”

   The costs of purchasing materials must be kept to a minimum by reducing scrap and reworking of products being ordered and elimination of waste. Also, Spotless car wash choose to change their price if the cost go up to keep their profit.